Thank you for shopping with us! We want to ensure a transparent and smooth shopping experience. Please read our return and refund policy carefully before making a purchase.

1. In-Person Inspection Rule (Required)

To be eligible for a return or refund, all items must be opened and inspected in the presence of our staff at the time of delivery or pickup.

  • If you notice any damage, defects, or issues with the product, you must notify our staff member immediately on the spot.
  • Once the item is checked and accepted in the presence of our staff, the sale is considered final.

2. No Returns After Use

We do not accept returns, exchanges, or refunds after the product has been used or after our staff has left the delivery/pickup location.

  • Once an item has been accepted and put into use, it is no longer eligible for a return.

3. Contact Us

If you have any questions regarding this policy or need clarification before your order arrives, please contact our customer support team at:

  • Email: info@botanico-qa.com
  • Phone: +974 51325832